All orders are processed within 2-3 business days after order confirmation. Processing time may vary based on:

• Product type and complexity
• Order quantity
• Artwork approval process
• Customization requirements

Shipping costs are calculated based on:

• Package weight and dimensions
• Delivery destination
• Shipping method selected
• Order value

We currently ship to the following locations:

Once your order is shipped, you will receive:

• Shipping confirmation email
• Tracking number
• Courier partner details
• Estimated delivery date

You can track your order using the provided tracking number on our website or the courier partner's platform.

In case of delivery issues:

• Failed Delivery: Courier will attempt delivery 3 times
• Incorrect Address: Please ensure address is correct at checkout
• Damaged Package: Contact us within 24 hours of delivery
• Lost Package: We will investigate with the courier partner

For returns and exchanges:

• Initiate return within 7 days of delivery
• Products must be in original condition
• Customer bears return shipping costs
• Customized products cannot be returned

Please contact our customer service team to initiate a return or exchange.